It was a typical Saturday night at the Tropicana Hotel and Casino in Atlantic City. I was at the $10 blackjack table with a bunch of low rollers. The outgoing pit boss said we could stay at the $10 minimum. Suddenly the pit boss shift changed and the new boss raised the minimum to $15. This 50% [...]
I received 1,000 free extra “anytime” minutes and a new Blackberry from AT&T by not being emotional when I called to talk about bad service. I had lots of dropped calls; I thought it might also be the phone, which was under warranty. I nicely asked the representative her name; it was Kimberly. After all, it [...]